Refund policy

Return & Exchange Policy

Last Updated: May 10, 2026

At Luxi, we strive to provide a premium shopping experience and high-quality products. Kindly make sure to inspect your order upon delivery and before the courier leaves.

• Customers are allowed to check their order at the time of delivery only.
• If the product is not suitable, the order may be refused while paying only the shipping fees.
• Returned items must remain in their original condition, unused, unopened, and without any changes to the product or packaging.
• No returns, exchanges, or refunds are accepted after the courier leaves.
• If you receive a damaged or incorrect item, please notify us immediately while the courier is still present so we can assist you accordingly.

For any inquiries, please contact us:

WhatsApp: 01035616484